Children’s Rights and Entitlements


Our Nursery Schools promote children's right to be strong, resilient and listened to by creating an environment in our settings that encourages children to develop a positive self-image, which includes their heritage arising from their colour and ethnicity, their languages spoken at home, their religious beliefs, cultural traditions and home background.

Our Nursery Schools promote children's right to be strong, resilient and listened to by encouraging children to develop a sense of autonomy and independence.

Our Nursery Schools promote children's right to be strong, resilient and listened to by enabling children to have the self-confidence and the vocabulary to resist inappropriate approaches.

Our Nursery Schools children to establish and sustain satisfying relationships within their families, with peers, and with other adults.

We work with parents to build their understanding of, and commitment to, the principles of safeguarding all our children.

What it means to promote children’s rights and entitlements to be ‘strong, resilient and listened to’.


To be strong means to be:

  • Secure in their foremost attachment relationships where they are loved and cared for, by at least one person who is able to offer consistent, positive and unconditional regard and who can be relied on;

  • Safe and valued as individuals in their families and in relationships beyond the family, such as day care or school ;

  • Self-assured and form a positive sense of themselves – including all aspects of their identity and heritage;

  • Included equally and belong in early years settings and in community life;

  • Confident in abilities and proud of their achievements;

  • Progressing optimally in all aspects of their development and learning;

  • To be part of a peer group in which to learn to negotiate, develop social skills and identity as global citizens, respecting the rights of others in a diverse world; and to participate and be able to represent themselves in aspects of service delivery that affects them as well as aspects of key decisions that affect their lives.


To be resilient children need to develop their independence and this means they will be able to:

  • Be sure of their self-worth and dignity;

  • Be able to be assertive and state their needs effectively;

  • Be able to overcome difficulties and problems;

  • Be positive in  their outlook on life;

  • Be able to cope with challenge and change;

  • Have a sense of justice towards self and others;

  • To develop a sense of responsibility towards self and others; and

  • To be able to represent themselves and others in key decision-making processes.


To be listened to means:

  • Children are empowered to make their own decisions through the guidance of adults in order to contribute to their own learning, develop problem solving skills and overall resilience

  • Adults who are close to children and recognise their need and right to express and communicate their thoughts, feelings and ideas;

  • Adults who are close to children are able to tune in to their verbal, sign and body language in order to understand and interpret what is being expressed and communicated;

  • Adults who are close to children are able to respond appropriately and, when required, act upon their understanding of what children express and communicate; and

adults respect children’s rights and facilitate children’s participation and representation in imaginative and child centred ways in all aspects of core services.


Safeguarding children and child protection


Our setting will work with children, parents and the community to ensure the rights and safety of children and to give them the very best start in life. Our safeguarding policy is based on the key commitments of the Pre-school Learning Alliance Safeguarding Children Policy.

We carry out the following procedures to ensure we meet the key commitments of the Alliance Safeguarding Children Policy.


Key commitment 1

The Alliance is committed to building a 'culture of safety' in which children are protected from abuse and harm in all areas of its service delivery.


The safeguarding and child protection designated lead for Linden Tree Nursery Schools is:


Name: Holli Williams


Job title: Head of Schools


Contact telephone number and email: 020 3900 2737


The designated lead for Linden Tree Nursery Schools is responsible for ensuring all practitioners are trained in safeguarding and child protection annually and they know who to report their concerns to within their individual setting. 

The designated lead attends training every two years and refreshes knowledge annually.

  • We ensure due consideration is given to the Designated Lead’s suitability in order to prevent the opportunity for harm to children or place them at risk.

  • We ensure all staff and parents are made aware of our safeguarding policies and procedures.

  • We provide adequate and appropriate staffing resources to meet the needs of children.

  • Candidates are informed of the need to carry out 'enhanced disclosure' checks with the Disclosure Barring Service before posts can be confirmed.

  • We abide by Ofsted requirements in respect of references and Criminal Record Bureau, Disclosure Barring Service checks for staff and volunteers, to ensure that no disqualified person or unsuitable person works at the setting or has access to the children.

  • No candidate can begin working within any LTNS setting or at Head Office until their DBS check has returned clear of any convictions or cautions.

  • During supervisions and appraisals staff complete a disclosure form which monitors whether there have been any changes to their DBS and overall suitability in working with children.

  • Volunteers do not work unsupervised.

  • We abide by the Safeguarding Vulnerable Groups 2006 requirements in respect of any person who is dismissed from our employment or resigns in circumstances that would otherwise have led to dismissal for reasons of child protection concern.

  • Any new visitor to the setting must sign the designated register with the correct time they entered and left the building, this will be witnessed by the Manager on duty.

  • Each setting is fitted with a camera and speaker intercom to ensure that no unauthorised person has unsupervised access to the children.

  • All staff members store their personal mobile phones in the office and access them at break times only.

  • We ask all visitors to leave their phones in the office and for parents not to use their phones whilst at nursery.


Key commitment 2

We are committed to responding promptly and appropriately to all incidents or concerns of abuse that may occur and to work with statutory agencies in accordance with the procedures that are set down in ‘Working together to Safeguard children 2018’.


Responding to suspicions of abuse

  • We acknowledge that abuse of children can take different forms - physical, emotional, and sexual, as well as neglect.

  • When children are suffering from physical, sexual or emotional abuse, or may be experiencing neglect, this may be demonstrated through the things they say (direct or indirect disclosure) or through changes in their appearance, their behaviour, or their play.

  • Staff must consider wider environmental factors that may be present in a child’s life that are a threat to their safety and/or welfare, such as domestic violence

  • Where such evidence is apparent, the child's key person makes a dated record of the details of the concern and discusses what to do with the setting leader or manager who is acting as the 'designated person'. The information is stored securely on the child's personal file.

  • We refer concerns to the local authority children’s social care department and co-operate fully in any subsequent investigation.
    NB In some cases this may mean the police or another agency identified by the Local Safeguarding Children’s Board.

  • We take care not to influence the outcome either through the way we speak to children or by asking questions of children.

  • We acknowledge that cyber bullying is an increasing concern which can impact the lives of parents and family members.

  • All cases are responded to on an individual basis and will be investigated by the designated safeguarding lead of each setting


Recording suspicions of abuse and disclosures

  • Where a child makes comments to a member of staff that gives cause for concern (disclosure), observes signs or signals that gives cause for concern, such as significant changes in behaviour; deterioration in general well-being; unexplained bruising, marks or signs of possible abuse or neglect that member of staff:

  • listens to the child, offers reassurance and gives assurance that she or he will take action;

  • does not question the child;

  • makes a written record that forms an objective record of the observation or disclosure that includes:

  • the date and time of the observation or the disclosure;

  • the exact words spoken by the child as far as possible;

  • any questions asked which reveal facts, or clarify what the child has said, do not ask leading questions;

  • the name of the person to whom the concern was reported, with date and time; and

  • the names of any other person present at the time.

  • Information should then be written on a form for ‘recording and reporting concerns about a child’ which can be found on the H drive (H:\Shared Resources\Safeguarding)

  • These records are signed and dated and kept in the child's personal file, both a paper copy and an electronic copy (on Genie), which are  kept securely and confidentially.


Making a referral to the local authority social care team

  • Our settings are situated across two separate boroughs, Lambeth and Wandsworth.

  • The Designated Safeguarding Lead and Deputy of the setting must have a good understanding of the Threshold documents supplied by both boroughs (a copy of this guidance can be found on the H Drive). These documents provide guidance on thresholds for different levels of need or intervention needed to meet the needs of all children in both boroughs.

  • Clapham Old Town is located in Lambeth. If there is a concern about a child the Designated Lead must contact Lambeth Children’s Social Care (CSC) for advice by calling:

020 7926 5555 or 0207 926 3100  

If a referral is needed the Designated Lead must complete a Multi-Agency Referral Form (MARF) which can be downloaded from the H Drive or from and emailed to

  • Webbs Road and Lavender Hill are located in Wandsworth. If there is a concern about a child the Designated Lead must contact the Wandsworth Initial Point of Contact (IPOC) for advice by calling:

020 8871 6622 or if out of hours; 020 8871 6000

You can also email

If a referral is needed the Designated Lead must complete an Early Help Assessment Form which can be downloaded from the H Drive or from

  • Local Authority Safeguarding Policy and Procedure is followed in the event of suspicion of abuse. Leads should refer to the threshold documents.

  • Local Authority Safeguarding details can also be found in the office, or on display in the staff room.


Practitioners should refer to the publication ‘What to do if you are worried a child is being abused’ (2015) for further guidance

Practitioners should also refer to the ‘Brook Traffic Light Tool’ when concerned about a child’s sexual behaviours. This includes if a child reports they have been sexually abused by another child.

As stated in ‘Working Together to Safeguard Children 2018’ practitioners should always follow up their concerns if they are not satisfied with the local authority children’s social care response and should escalate their concerns if they remain dissatisfied.


Early Help

As stated in Department for Education (DfE) 2018 early help, also known as early intervention, is support given as soon as a problem emerges, at any stage in a child or young person’s life. It can be delivered to parents, children or whole families, services may help parents who are living in challenging circumstances provide a safe and loving environment for their child. Or, if a child is displaying risk-taking behaviour, an early help practitioner might work with the child and their parents to find out the reasons for the child’s behaviour and put strategies in place to help keep them safe.

It is more effective to provide early help when problems first arise than to intervene later.

Signs that a child or young person may benefit from early help include:

  • displaying disruptive or anti-social behaviour

  • being bullied or bullying others

  • having poor attendance at nursery/school

  • being involved in, or at risk of, offending

  • having poor general health

  • having anxiety, depression or other mental health issues

  • misusing drugs or alcohol

  • having a particularly challenging relationship with parents or appearing to be unusually independent from their parents

  • experiencing difficulties at home, such as domestic abuse, parental substance abuse or parental mental health problems

(Department for Education (DfE), 2018).

Some groups of children may be more likely to need early help than their peers. These include children who:

  • have been excluded from school

  • have special educational needs

  • are disabled

  • are in care

  • are leaving or preparing to leave care

  • are young carers

  • are young parents (or about to become young parents)

  • are experiencing housing issues

It is important to record any concerns you may have about a child, to build up an overview of the child's lived experience so patterns of potentially abusive behaviour can be identified. These records should be shared with your Designated Lead who will consider all the available information and decide whether a referral to the local child protection services is necessary.

The designated lead will then liaise with the local services and be involved with any interventions. The lead may also be required to attend meetings which discuss whether individual cases need to be escalated to a ‘Child in Need’ or a ‘Child Protection’ case.


Allegations against a staff member or volunteer

If you are concerned about a staff member or volunteer this should be reported to your Safeguarding Designated Lead immediately (please section 1.15 for the Whistleblowing Policy).

Once an allegation has been reported the Designated Lead of the setting will contact the Local Authority Designated Officer (LADO) for further advice on one of the following:

You can download an ‘Allegation Referral Form LAMBETH’ from the H Drive or from

You can download an ‘Allegations Referral Form WANDSWORTH’ from the H Drive or from

Designated Safeguarding Leads must always follow the advice of the LADO and inform Head Office after they have been notified of the appropriate procedures to follow.

If you have reported a concern about a staff member or volunteer to your Designated Safeguarding Lead and they have not taken your concern seriously then you should contact the appropriate LADO using the contact information provided above.

Bomb Threat

Most bomb threats are made over the phone and the overwhelming majority are hoaxes, made with the intention of causing alarm and disruption.

If a bomb threat is received, the call recipient should:

Stay calm and listen carefully

  • If practical, keep the caller talking and alert a colleague to dial 999

  • Once off the phone, dial 1471 to obtain the number

  • If the threat is recorded message, write down as much detail as possible

  • Follow police advice

  • Alert the Head Office and confirm that the police have been notified

  • Close all windows

  • Close all blinds

The Head Office will make an assessment of the threat and seek further advice from the emergency services where appropriate.

If the threat is deemed plausible then the management/Head Office will order the activation of the fire alarm and evacuation of the building.


If there is not enough time to follow these procedures and in an act of emergency, then: (please try and take responsibility of a number of children according to the normal ratios)


  • Escape if you can

  • Consider the safest options

  • Is there a safe route? RUN if not HIDE

  • Can you get there without exposing yourself to greater danger?

  • Insist others leave with you

  • Leave belongings behind


  • If you cannot RUN, HIDE

  • Find cover from gunfire

  • If you see the attacker, they may be able to see you

  • Cover from view does not mean you are safe, bullets can go through glass, brick, wood and metal

  • Be aware of your exits

  • Try not to get trapped

  • Be quiet

  • Lock/barricade yourself in

  • Move away from the door


  • Call 999 – What do the police need to know? If you cannot speak or make a noise listen to the instructions given to you by the call taker

  • If the caller doesn't reply, the assistant will ask for them to 'cough', or make some other noise in the case of a police emergency.

  • If even making any sound is dangerous the call will be put through to an automated system which asks the caller to press '55' if they're in trouble.

  • Location – where are the suspects?

  • Direction – Where did you last see the suspects?

  • Descriptions – Describe the attacker

  • Further information – Casualties, types of injuries, entrances, exits, hostages

  • Stop other people entering the building unless safe to do so.


If you find that you need to run, please where possible take charge of the number of children according to the normal ratios.

Use the closest exit to you.

Tell the older children to follow you while you are running down to the outside assembly point.

Staff to carry the non-walking children

Knock on some neighbour’s doors to seek shelter.

If possible, grab the folder with the children’s contact details and a mobile phone.

Do not worry about other staff, get yourself and the children out!


Looked after children


Early years settings are committed to providing quality provision based on equality of opportunity for all children and their families. All staff are committed to doing all they can to enable ‘looked after’ children in their care to achieve and reach their full potential.

Definition of ‘Looked after Children’ (LAC): Children and young people become ‘looked after’ if they have either been taken into care by the local authority, or have been accommodated by the local authority (a voluntary care arrangement). Most LAC will be living in foster homes, but a smaller number may be in a children’s home, living with a relative or even placed back home with their natural parent(s).

We recognise that children who are being looked after have often experienced traumatic situations; physical, emotional or sexual abuse or neglect. However, we also recognise that not all looked after children have experienced abuse and that there are a range of reasons for children to be taken in to the care of the local authority. Whatever the reason, a child’s separation from their home and family signifies a disruption in their lives that has impact on their emotional well-being.

In our setting, we place emphasis on promoting children’s right to be strong, resilient and listened to. Our policy and practice guidelines for looked after children are based on these two important concepts, attachment and resilience. The basis of this is to promote secure attachments in children’s lives as the basis for resilience. These aspects of well-being underpin the child’s responsiveness to learning and are the basis in developing positive dispositions for learning. For young children to get the most out of educational opportunities they need to be settled enough with their carer to be able to cope with further separation, a new environment and new expectations made upon them.


The term ‘looked after child’ denotes a child’s current legal status; this term is never used to categorise a child as standing out from others. We do not refer to such a child using acronyms such as LAC.


The designated person for looked after children is the Nursery Manager.

Every child is allocated a key person before they start and this is no different for a looked after child. The designated person ensures the key person has the information, support and training necessary to meet the looked after child’s needs.

The designated person and the key person liaise with agencies, professionals and practitioners involved with the child and his or her family and ensures appropriate information is gained and shared.

The setting recognises the role of the local authority social care department as the child’s ‘corporate parent’ and the key agency in determining what takes place with the child. Nothing changes, especially with regard to the birth parents or foster carer’s role in relation to the setting without prior discussion and agreement with the child’s social worker.

At the start of a placement there is a professionals meeting that will determine the objectives of the placement and draw up a care plan that incorporates and the child’s learning needs. This plan is reviewed after two weeks, six weeks and three months. Thereafter at three to six monthly intervals.

The care plan needs to consider such issues for the child as:

  • The child’s emotional needs and how they are to be met;

  • How any emotional issues and problems that affect behaviour are to be managed;

  • The child’s sense of self, culture, language or languages  and identity – how this is to be supported;

  • The child’s need for sociability and friendship;

  • The child’s interests and abilities and possible learning journey pathway; and

  • How any special needs will be supported.


In addition the care plan will also consider:


  • How information will be shared with the foster carer and local authority (as the ‘corporate parent’) as well as what information is shared with whom and how it will be recorded and stored;

  • What contact the child has with his or her birth parent(s) and what arrangements will be in place for supervised contact. If this is to be the setting, when, where and what form the contact will take will be discussed and agreed;

  • Who is allowed to collect the child and who has parental responsibility

  • What written reporting is required;

  • Wherever possible, and where the plan is for the child’s return home, the birth parent(s) should be involved in planning; and

  • With the social worker’s agreement, and as part of the plan, the birth parent(s) should be involved in the setting’s activities that include parents, such as outings, fun-days etc alongside the foster carer.


The settling-in process for the child is agreed. It should be the same as for any other child, with the foster carer taking the place of the parent, unless otherwise agreed. It is even more important that the ‘proximity’ stage is followed until it is visible that the child has formed a relationship with his or her key person sufficient to act as a ‘secure base’ to allow the gradual separation from the foster carer. This process may take longer in some cases, so time needs to be allowed for it to take place without causing further distress or anxiety to the child.

In the first two weeks after settling-in, the child’s well-being is the focus of observation, their sociability and their ability to manage their feelings with or without support.

Further observations about communication, interests and abilities will be noted to firm a picture of the whole child in relation to the Early Years Foundation Stage 7 areas of learning.

Concerns about the child will be noted in the child’s file and discussed with the foster carer.

If the concerns are about the foster carer’s treatment of the child, or if abuse is suspected, these are recorded in the child’s file and reported to the child’s social care worker according to the setting’s safeguarding children procedure.

Regular contact should be maintained with the social worker through planned meetings that will include the foster carer.

Transition to school will be handled sensitively and the designated person and or the child’s key person will liaise with the school, passing on relevant information and documentation with the agreement of the looked after child’s birth parents.



We comply with the Data Protection Act (DPA) 1998 and General Data Protection Regulation 2018 (GDPR) and any subsequent legislation on information handling and privacy. It is necessary for us to collect personal information about you and your child and sometimes we have to confirm or share information with other organisations.


We only collect and retain information for legitimate reasons and that is necessary for what we do. Primarily we collect information to provide effective care and learning to children and to follow good practices in the employment of staff. We believe that the collection and processing of this data is implicitly accepted by the individual agreement to the childcare contract or employment contract concerned. Acceptance of these contracts is given by the use of the service provided or by attendance at work.




Types of information that we collect and hold ;


  • Your and your child’s full name

  • Home address and telephone number

  • Your child’s date of birth

  • Your and your child’s religion and nationality

  • Photographs of yourself, your child and any emergency contacts

  • Your contact numbers and addresses of your emergency contacts

  • Your email address

  • Your child’s medical conditions

  • In some cases, your National insurance number.

  • Any court order information relating to yourself or your child

  • Birth certificate or passport number including date of issue


Whilst your child is with us we store information regarding:


  • Ongoing progress and development records

  • Photographs

  • Accident records

  • Medical records

  • Any relevant Safeguarding/ Child protection information (including photos if necessary)



We will keep data locked securely in the office filing cabinet, any data held electronically is password protected. We will try to make sure that the information about you is accurate and up to date when we collect or use it. You can help us with this by keeping us informed of any changes to the information we hold about you. We aim to keep information about you and your child securely and to protect against unauthorised change, damage, loss or theft. All information collected on paper forms is kept locked away. All computers and tablets are password protected. We will hold information about you and your child only for as long as the law says. After this, we will dispose of it securely and appropriately.




Types of information we collect and hold;


  • Name, address, date of birth and other contact information

  • Copies of certificates

  • Data required for DBS

  • Medial information

  • NI and tax information

  • References from previous employers


We only share any of the above information when requested to do so by the following entities:


  1. Ofsted

  2. Local Authority Children’s department or Safeguarding Team

  3. The Police




Nappy charts, Food charts, Sleep charts : Put into paper recycling after 3 months.


Staff signing in sheets, Child sign in registers, Outings forms, Risk assessments, Kitchen Food Temperature forms : Shredded and put into paper recycling after 1 year (kept for 1 year incase requested by Ofsted or LA)


Accident and Incident Forms, Medicine Forms : Scanned and saved for 20 years .


Children’s paper files : Shredded after they leave


Staff Paper files : Retained for 1 year and then shredded

Staff Payroll files : Retained for 3 years and then shredded

Accounting Information inc invoices, petty cash, credit cards etc : retained for 6 years and then shredded.


Please contact our Data Protection Officer; Alison Murray at if you have any questions or problems with the Data Protection Act 1998, General Data Protection Regulation 2018, the Human Rights Act 1998 or the Freedom of Information Act 2000. If we cannot help you, we will give you advice on where to get the information you may need. We will let you see the information we hold about you and correct it if it is wrong.


Record keeping


Children’s Records

There are record keeping systems in place that meet legal requirements; means of storing and sharing that information take place within the framework of the Data Protection Act and the Human Rights Act and GDPR. This policy and procedure is taken in conjunction with the Confidentiality Policy and our procedures for information sharing.

We keep two kinds of records on children attending our setting:

  1. Developmental records

These include observations of children in the setting, photographs, video clips and samples of their work and summary developmental reports. These are usually kept in the playroom and can be freely accessed, and contributed to, by staff, the child and the child’s parents.


  1. Personal records

These include registration and admission forms, signed consent forms, and correspondence concerning the child or family, reports or minutes from meetings concerning the child from other agencies, an ongoing record of relevant contact with parents, and observations by staff on any confidential matter involving the child, such as developmental concerns or child protection matters. These confidential records are stored in a lockable file or cabinet and are kept secure by the person in charge in an office or other suitably safe place. Parents have access to the files and records of their own children but do not have access to information about any other child.

Staff will not discuss personal information given by parents with other members of staff, except where it affects planning for the child's needs.  Staff induction includes an awareness of the importance of confidentiality in the role of the key person

Provider records

We keep records for the purpose of maintaining our business. These include:

  1. Records pertaining to our registration.

  2. Landlord or lease documents and other contractual documentation pertaining to amenities, services and goods.

  3. Financial records pertaining to income and expenditure.

  4. Risk assessments.

  5. Employment records of staff.


Our records are regarded as confidential on the basis of sensitivity of information, such as with regard to employment records and these are maintained with regard to the framework of the Data Protection Act and the Human Rights Act.

This policy and procedure is taken in conjunction with the Confidentiality and Client Access to Records policy and Information Sharing policy.

  1. All records are the responsibility of the officers of the management who ensure they are kept securely.

  2. All records are kept in an orderly way in files and filing is kept up-to-date.

  3. Financial records are kept up-to-date for audit purposes.

  4. Health and safety records are maintained; these include risk assessments, details of checks or inspections and guidance etc.

  5. Our Ofsted registration certificate is displayed.

  6. Our Employment Liability insurance certificate is displayed.

  7. All our employment and staff records are kept securely and confidentially.

  8. Records are retained for periods of time as per legal requirements (Data Protection Act or  Companies Act  or Charities Act  or Taxes Management Act and HMRC

Confidentiality and client access to records


In our setting, it is our intention to respect the privacy of children and their parents and carers, while ensuring that they have access to the highest quality of preschool care and attention.

We aim to ensure that all parents and carers can share their information in the confidence that it will only be used to enhance the welfare of their children.

Confidentiality procedures

  • To ensure that all those using, and working in, the Nursery Schools can do so with confidence, we respect confidentiality in the following ways.

  • Parents have access to files and records of their own children but do not have access to information about any other child.

  • Staff will not discuss personal information given by parents with other members of staff, except where it affects planning for the child's needs. 

  • Staff induction includes awareness of the importance of confidentiality in the role of the key person.

  • Concerns or evidence relating to a child's personal safety are kept in a secure, confidential file and shared with as few people as possible.

  • Personal information about children, families and staff is kept securely in a lockable file whilst remaining as accessible as possible.

  • Issues to do with the employment of staff, whether paid or unpaid, remain confidential to the people directly involved with making personnel decisions.

  • Students on placements and training, are required to read our confidentiality policy and are required to respect it.


The above undertakings are subject to the paramount commitment of the nursery, which is to the safety and well-being of the child.  Please also see our policy on Child Protection.



Information sharing


We recognise that parents have a right to know that information they share will be regarded as confidential as well as be informed about the circumstances, and reasons, when we are obliged to share information.

We are obliged to share confidential information without authorisation from the person who provided it or to whom it relates if it is in the public interest. That is when:

  • It is to prevent a crime from being committed or intervene where one may have been, or to prevent harm to a child or adult; or

  • Not sharing it could be worse than the outcome of having shared it.


The decision should never be made as an individual, but with the back-up of company directors. The three critical criteria are:

  1. Where there is evidence that the child is suffering, or is at risk of suffering, significant harm.

  2. Where there is reasonable cause to believe that a child may be suffering, or at risk of suffering, significant harm.

  3. To prevent significant harm arising to children and young people or serious harm to adults, including the prevention, detection and prosecution of serious crime.


Our policy and procedures on information sharing provide guidance to appropriate sharing of information with external agencies.

Our procedure is based on the 7 golden rules for information sharing as set out in ‘Working Together to Safeguard Children 2018.’  

1. The General Data Protection Regulation (GDPR) Data Protection Act 2018 and human rights law are not barriers to justified information sharing but provide a framework to ensure that personal information about individual living persons is shared appropriately.

2. Be open and honest with the individual (and/or their family where appropriate) from the outset about why, what, how and with whom information will, or could be shared, and seek their agreement, unless it is unsafe or inappropriate to do so.

3. Seek advice from other practitioners, or your information governance lead, if you are in any doubt about sharing the information concerned, without disclosing the identity of the individual where possible.


4. Where possible, share information with consent, and where possible, respect the wishes of those who do not consent to having their information without consent if, in your judgement, there is a lawful basis to do so, such as where safety may be at risk. You will need to base your judgement on the facts of the case. When you are sharing or requesting personal information from someone, be clear of the basis upon which you are doing so. Where you do not have consent, be mindful that an individual might not expect information to be shared.


5. Consider safety and well-being: base your information sharing decisions on considerations of the safety and well-being of the individual and others who may be affected by their actions.


6. Necessary, proportionate, relevant, adequate, accurate, timely and secure: ensure that the information you share is necessary for the purpose for which you are sharing it, is shared only with those individuals who need to have it, is accurate and up-to-date, is shared in a timely fashion, and is shared securely.


7. Keep a record of your decision and the reasons for it- whether it is to share information or not. If you decide to share, then record what you have shared, with whom and for what purpose.


In our setting we ensure parents;


  • Receive information about our information sharing policy when starting their child in the setting and they sign a form to say that they understand circumstances when information may be shared without their consent. This will only be when it is a matter of safeguarding a child or vulnerable adult. This is on our settle form.

  • Have information about our Safeguarding Children and Child Protection policy; and

  • Have information about the circumstances when information will be shared with external agencies, for example, with regard to any special needs the child may have or transition to school.


Seek advice when there are doubts about possible significant harm to a child or others.

Managers contact children’s social care for advice where they have doubts or are unsure.

Share with consent where appropriate. Respect the wishes of children and parents not to consent to share confidential information. However, in the interests of the child, know when it is reasonable to override their wish.

Guidelines for consent are part of this procedure.

Managers are conversant with this and are able to advise staff accordingly. Consider the safety and welfare of the child when making a decision about sharing information – if there are concerns regarding ‘significant harm’ the child’s well-being and safety is paramount.

In our setting we:

  • Record concerns and discuss these with the setting’s DSL and Senior Management where necessary

  • Record decisions made and the reasons why information will be shared and to whom; and

  • Follow the procedures for reporting concerns and record keeping.


Our Child Protection procedure and GDPR policy set out how and where information should be recorded and what information should be shared with another agency when making a referral. Reasons for decisions to share information, or not, are recorded.

Fears about sharing information must not be allowed to stand in the way of the need to promote the welfare, and protect the safety, or children, which must always be the paramount concern.


Parents have a right to be informed that their consent to share information will be sought in most cases, as well as the kinds of circumstances when their consent may not be sought, or their refusal to give consent may be overridden.

We do this as follows:

  • Our policies and procedures set out our responsibility regarding gaining consent to share information and when it may not be sought or overridden.

  • We may cover this verbally when the child starts or include this in our prospectus.

  • Parents sign a form at registration to say they understand this.

  • Parents are asked to give written consent to share information about any additional needs their child may have, or to pass on child development summaries, to the next provider or school.

  • Copies given to parents of the forms they sign.


We consider the following questions when we need to share:

  • Is there legitimate purpose to sharing the information?

  • Does the information enable the person to be identified?

  • Is the information confidential?

  • If the information is confidential, do you have consent to share?

  • Is there a statutory duty or court order to share information?

  • If consent is refused, or there are good reasons not to seek consent, is there sufficient public interest to share information?

  • If the decision is to share, are you sharing the right information in the right way?

  • Have you properly recorded your decision?


All the undertakings above are subject to the paramount commitment of the setting, which is to the safety and well-being of the child. 

Uncollected Child


In the event that a child is not collected by an authorised adult at the end of a Nursery session or day, Management will put into practice agreed procedures.  These ensure the child is cared for safely by an experienced and qualified practitioner who is known to the child.  We will ensure that the child receives a high standard of care in order to cause as little distress as possible.  We inform parents or carers of our procedures so that, if they are unavoidably delayed, they will be reassured that their children will be properly cared for.

Parents of children starting at the Nursery are asked to provide specific information, which is recorded on our forms, including:

  • Home address and telephone number -

  • Place of work, address and telephone number (if applicable);

  • Mobile telephone number (if applicable);

  • Names, addresses, telephone numbers of adults who are authorised by the parents to collect their child from nursery, for example a childminder or grandparent;

  • Information about any person who does not have legal access to the child.


On occasions when parents are aware that they will not be at home or in their usual place of work, they are required to inform the Nursery Manager and Room Leaders of who will be collecting.

On occasions when parents or the persons normally authorised to collect the child are not able to collect the child, they record the name, address and telephone number of the person who will be collecting their child via telephone and email.  We agree with parents how the identification of the person who is to collect their child will be verified.

Parents are informed that if they are not able to collect the child as planned, they must inform us so that we can begin to take back-up procedures.  We provide parents with our contact telephone number.  We also inform parents that - in the event that their children are not collected from Nursery by an authorised adult and the staff can no longer supervise the child in our premises - we apply our child protection procedures.

If a child is not collected at the end of the session or day, we follow the following procedures:

  • If no information is available, parents or carers are contacted at home or at work;

  • If this is unsuccessful, all the adults who are authorised by the parents to collect their child from nursery - and whose telephone numbers are recorded on the Registration Form - are contacted; in turn.

  • All reasonable attempts are made to contact the parents or carers

  • The child stays at Nursery in the care of two members of staff until the child is safely collected.

  • The child does not leave the premises with anyone other than those named on the Registration Form and Authorised to Collect form.;

  • If someone were to try to collect a child who was not named on the form or was not given prior consent to collect by a parent or guardian, this would be reported to the parents and in circumstances where that person is not allowed access to the child, the police and social services will be contacted

  • If no-one collects the child and the premises are closing, or staff are no longer available to care for the child, we first contact our Local Authority Safeguarding team and inform Ofsted.

  • A full written report of the incident is recorded;

  • We reserve the right to charge parents for the additional hours worked by our staff



Missing Child


All precautions are taken to ensure children are safe and secure on the premises during Nursery hours. Precautions are also taken if children are taken outside.

To maintain security we endeavour to:

  • make sure the register is updated as soon as children arrive or leave the Nursery

  • make regular checks throughout the session to ensure all children are accounted for

  • make sure all staff know how many children are present

  • ensure the children are within sight and sound of staff at all times

  • all security measures are adhered to (e.g. child locks on doors gates etc)


In the event of a child being lost the following procedures would take effect;

  • Staff to remain calm and do not panic

  • Inform the Nursery Management team and explain the facts of the situation, e.g. what the child is wearing and where the child was last seen.

  • All areas of Nursery building are to be checked thoroughly.

  • Management team or Staff are to contact the Police explaining that a child has been lost giving them the child’s full Name and description.

  • Management team or Staff members are to search all outside areas.

  •     If the child has not been found within half an hour then the Management team will then inform Parents or Carers and have regular contact with them.

  • Once the child has been found then all staff members must be informed together with the parents. We will also inform the police.

All details of the incident are to be recorded and signed by those first involved and counter signed by a member of the management team.

An investigation would take place which would include advising the local authority in addition to the involvement of Ofsted and the Police.


Police, Social Services and Ofsted

If the police are required to be called in order to conduct a thorough search as swiftly as possible. If the police (999) are contacted, Local Authority, as well as Ofsted (0300 123 1231) to inform them of the following:

  • What systems are in place for preventing such occurrences

  • What happened

  • What the staff did, at what time and in what order

  • Whom the staff informed, and when


Social Services will want to conduct their own investigation.

Accident and Incident forms

  • A record of the event will be made as soon as an adult has time to do so, and even if the child is found safe within a few minutes.

  • This will include the last definite sighting of the child and anything unusual that day about the behaviour of that child or any other children.


When the child is found

  • A members of staff will care for and talk with the child, bearing in mind that he or she may be unaware of having done anything wrong, or alternatively may also have been afraid and may now be in need of comfort.

  • Other adults present will take the opportunity to speak to all the children to ensure they understand what has happened.


After the incident

  • A member of staff will be available to discuss with the child’s parents the events surrounding the disappearance of the child.

  • The parents will need care and support

  • All staff should be asked to refer any enquires from the media about the incident to the Head Office Team for a response.



  • Whilst it is the responsibility of the nursery to ensure the children’s safety during the session, it is the responsibility of the parent or carer to ensure the children’s safety before the start of the session and after the child has been given back to the parent or carer at the end of the session.

Supervision of children on outings and visits


Children benefit from being taken out of the setting to go on visits or trips to local parks or other suitable venues for activities which enhance their learning experiences.

Staff in our setting ensure that there are procedures to keep children safe on outings; all staff and volunteers are aware of and follow the procedures below.


  • Parents sign a general consent on registration for their children to be taken out as a part of the daily activities of the setting.

  • This general consent details the venues used for daily activities.

  • There is a risk assessment for each venue carried out, which is reviewed appropriately.

  • Parents are always asked to sign specific consent forms before major outings.

  • A risk assessment is carried out before a new outing takes place.

  • All venue risk assessments are made available for parents to see.

  • Our adult to child ratio is high, for best practice we ensure one spare person on top of ratio requirements is available for new outings and trips.

  • Named children are assigned to individual staff to ensure each child is individually supervised, to ensure no child goes astray, and that there is no unauthorised access to children.

  • Staff take the nursery mobile phone on outings (a pay as you go model with no camera or access to the internet) and supplies of tissues, wipes, etc as well as a mini first aid pack. The amount of equipment will vary and be consistent with the venue and the number of children as well as how long they will be out for.

  • Staff take a list of children with them with contact numbers of parents or carers.

  • Records are kept of vehicles used to transport children, with named drivers and appropriate insurance cover.

  • A minimum of two staff should accompany children on outings and a minimum of two should remain behind with the rest of the children.

  • At least one member of staff will have a valid Paediatric First Aid Certificate

  • All staff going on the outing must read 5.10 ‘Missing Child’ policy and in the event of a child going missing on an outing the same steps must be followed

  • All staff must be aware of the safeguarding procedures that need to be taken if they encounter a terrorist situation or come into contact with any dangerous people


Maintaining children’s safety and security on premises


We maintain the highest possible security of our premises to ensure that each child is safely cared for during their time with us.

Children's personal safety

  • We ensure all employed staff have been checked for criminal records by an enhanced disclosure from the Criminal Records Bureau and DBS.

  • Adults will not supervise children on their own.

  • All children are supervised by adults at all times.

  • Whenever children are on the premises at least two adults are present.

  • We carry out risk assessment to ensure children are not made vulnerable within any part of our premises, nor by any activity.

  • When children and adults leave the building for a walk or trip they will all wear high visibility jackets with the company logo on



  • Systems are in place for the safe arrival and departure of children.

  • The times of the children's arrival and departure are recorded.

  • The arrival and departure times of adults - staff, volunteers and visitors - are recorded.

  • Identification of any external visitors entering the nursery is checked by the manager on duty. These could be, but are not limited to, visitors from the Local Authority, OFSTED, pest control, meter readers, food delivery people.

  • Visits from external visitors are pre-arranged with the manager beforehand.   

  • Our systems prevent unauthorised access to our premises.

  • Our systems prevent children from leaving our premises unnoticed.

  • We may implement the use CCTV

  • Staff deployment will be around the setting and garden where a staff member is by or has visual of entry and exit points.

  • Frequent headcounts are taken.


Deliveries and Visitors

  • Due diligence will be made by the Manager on duty to ensure that after entry and exit of the delivery person that doors and gates are closed.

  • All visitors are to ring the entry phone buzzer with camera. If the visitor is not known or expected the Manager will not allow them on site until it has been clarified as to who they are and the reason for their visit.

  • Visitors will be met and welcomed at the gate/door

  • Visitors at no time are to be left to walk around the nursery unaccompanied. Visitors are to sign the Visitor’s book

Acceptable use of Camera’s, Mobile Phone & Social Networking


Camera and Video Cameras


It is our intention to provide an environment in which children, parents, and staff are safe from images being recorded and inappropriately used.


Photographs are used extensively throughout the nursery schools for a variety of purposes but generally to capture a particular experience or something that the child has achieved.

Additional photographs or images may be taken of children as part of the work of the nursery and may be taken by an outside photographer or other parents (during the Christmas production or any other events the nursery may have) In the case of outside agencies taking photographs for marketing purposes, the nursery will seek written, parental permission from families that they agree for their child to be included. Should a parent prefer their child not to take part then any images taken will be deleted. Individual children will not be included if written permission is not given by the child's family.

In addition, we may use photographs for the following.


  1. Displays of children’s work a record of ideas and references for future use.

  2. Examples of children’s play as part of the child’s learning journey and for parents to see.

  3. To develop areas within a room to demonstrate the range of activities provided.

  4. For room photo albums for the children to look at and talk about.

  5. For family albums for the children to look at and talk about, to aid with the settling in period.

  6. Special events and festivals as a record and to show parents children a range of diversity or cultures.

  7. For development records or learning journeys.

  8. Evidence to go in development files.

  9. For Evidence Books and Talking and Thinking Books

  10. Children’s own photographs e.g. coat peg, birthday board.

  11. General photographs throughout a day to develop language and form positive relationships with parents.

  12. If printed photos are not to be used, they will be otherwise destroyed.



Only the nursery camera is used for taking photos, and photos are printed out in the office.

All images taken must be deemed suitable without putting the child in any compromising positions that could cause embarrassment or distress. Staff should ensure that only the child’s first name is to be used for displays.


Under no circumstances will a camera be allowed into the bathroom areas unless a member of the management team is present. For example if you would like photos of the children washing their hands a member of the management team must be present.

Parent's use of cameras or videos in nursery

Parents or carers will be invited to record their child's inclusion in group events at Christmas and other celebrations through the use of photographs or video on the understanding that they will not publish any material on the internet as the nursery has no control over these images once they are in the public domain.

We will ensure that the children of parents or carers who do not wish their child to be photographed or videoed are provided with other activities. At no time are staff permitted to bring in a camera from home, nor use their mobile phones in the Nursery rooms.

Mobile phones and Smart Watches

The nursery allows staff to bring in personal mobile phones for their own use on their lunch breaks. All staff must ensure that their mobile phone is switched off and left in the managers’ offices during working hours, only to be checked at lunch time. They must be signed in and out as required so the Manager can ensure all phones are not accessed outside of designated times.


Mobile phones are not to be used in the building at any time and must NEVER be used to take photographs of other staff members, parents, or children. Parents and visitors must be reminded that they are not to use their phones whilst in the nursery, and under no circumstances can they take any photos within the building.


Staff under no circumstances are permitted to have their mobile phones in the rooms or bathrooms. This will be deemed gross-misconduct.


Whilst on an outing with the children mobile phones must stay at work in the Managers Office, the nursery provides an outings phone which has the contact numbers for management.


Smart watches such as Fit Bits, Apple Watches or similar should not be worn whilst working in the rooms with children. This is especially the case if they are attached to mobile phones which ring/vibrate to alert the wearer of notifications such as phone calls or messages. These can distract the staff member which could have repercussions for both the children and other members of their team.


Failure not to adhere to any off the above will be taken very seriously, logged and investigated appropriately and disciplinary action may occur.

Social Networks


Staff are not to advertise on any social networking site that they work for Linden Tree Nursery Schools. Staff are not to add or befriend parents, family or friends of children who attend the nursery. Once a child has left the nursery, staff are not to befriend parents, family or friends of children who attended the nursery for at least 12 months after.


Linden Tree Nursery School use both Instagram and Facebook as platforms to promote Froebelian education and showcase best practice. We ensure no children or staff appear on social media who have explicitly been exempt from doing so. The social media sites are governed by the Senior Management Team. 



Staff After-Hours Babysitting Policy


Linden Tree Nursery Schools operates a no babysitting policy. By operating a no babysitting policy we are following best practice to actively safeguard our staff and children in our care.

Staff members, volunteers or others affiliated with the facility are not allowed to babysit/home care enrolled children outside the nursery premises and off shift.

We adopt this policy because it crosses from the professional to the personal and has far reaching consequences in terms of Safeguarding, Public liability and confidentiality. This policy enables us to;

  • Ensure that our team cannot be subject to any complaints and/or allegations against a child and/or their family.

  • Safeguard the staff working within the nursery, to reduce the risk of a conflict of interest.

  • Safeguard confidentiality of our children, colleagues and other parents/ carers in the setting.

  •  Ensure that there is no conflict in our staffs working hours or compromise within the setting.

  • Ensure that there is no compromise in the care of the child.

  • Ensure that staff and families personal and parenting beliefs and/or cultural preferences are not challenged, disputed or defied.

  • That parent/carer relationships are kept professional and supportive and restricted to the nursery setting.

  • That we cannot take any responsibility for the health and safety of a child in their own home whilst being cared for by a member of our staff.

  • To ensure children are treated equally and no favouritism is shown.

Should any staff member be found to be in breach of this policy and procedure, we will initiate the disciplinary process as set out in our policies and procedures manual, in accordance to gross misconduct.



Employees are often the first to realise that there may be something wrong within a setting. However, they may not express their growing concerns because they feel that speaking up would be disloyal to their colleagues. They may also fear harassment or victimisation. In these circumstances, it may be easier to ignore the concern rather than report what may be just suspicion of malpractice and wrongdoing at work.

We are committed to the highest possible standards of openness, probity and accountability. In line with this commitment, we encourage employees and others with genuine concerns about any person linked with the setting and or others (e.g. parents or carers) to come forward and voice those concerns.

This policy document makes it clear that employees, parents or carers and others can do so without fear or reprisal. The Whistleblowing Policy is intended to encourage and enable employees and others to raise concerns within our nursery schools rather than overlooking the problem.

This procedure allows staff to raise concerns about the practices of Management or other staff within our nursery schools.

Aims and scope of this policy

This policy aims to:

Provide avenues for you to raise genuine concerns and receive feedback on any action taken;

• Allow you to take the matter further if you are dissatisfied with the outcome or response;

• Reassure you that steps will be taken to protect you from reprisals or victimisation for whistleblowing in good faith.

There are existing procedures in place to enable you to lodge a grievance relating to staff’s own employment, parent or carer concerns or complaints, and issues raised by outside agencies. This Whistleblowing policy is intended to cover genuine concerns that fall outside the scope of other procedures.

That concern may be about something that:

• Is against the policies and procedures of our Nursery Schools

• Falls below established standards of practice;

• Amounts to improper conduct;

• Is a Health and Safety risk, including risks to the public as well as children, other colleagues, Parents or carers and others;

• Contributes to a safeguarding risk involving children in the care of our Nursery Schools.

Harassment or Victimisation

We recognise that the decision to report a concern can be a difficult one to make, not least because of the fear of reprisal.  We will not tolerate harassment or victimisation and will take action to protect you when you raise a concern in good faith. However, should you feel that you have suffered harassment, either directly or indirectly as a result of raising a concern, you should refer to the Employees Contractual Manual, or Complaints Policy.

This does not mean that if you are already the subject of disciplinary or redundancy procedures, that those procedures will be halted as a result of your whistleblowing.


We will do our best to protect your identity when you raise a concern. However, it must be appreciated that, in the interests of natural justice, any investigation process may reveal the source of the information and a statement by you may be required as part of the evidence.

Allegations against staff

If an allegation with regard to safeguarding has been made against a staff member the appropriate course of action will be followed as highlighted above in section 1.2.

The staff member may be suspended with full pay. The Manager will then contact Ofsted and Local Authority team to report the allegation and allow them to carry out an investigation. The staff member will not be allowed on the premises or to be in contact with staff members if suspended until the investigation has come to a close.

Anonymous allegations

You are strongly encouraged to put your name to any allegation. Concerns expressed anonymously are much less powerful. Anonymous allegations will be considered and any action taken at the discretion of us and in conjunction with the relevant agencies where appropriate.

 In exercising this discretion, the following factors will be taken into account when considering how to deal with any allegations:

• The seriousness of the issues raised;

• The credibility of the allegation;

• The likelihood of confirming the allegation from attributable sources.

Malicious or vexatious allegations -staff

If you make an allegation in good faith, but it is not confirmed by the investigation, no action will be taken against you. If, however, you make a malicious or vexatious allegation, disciplinary action may be taken against you or reported to the police as defamation.


British Values and The Prevent Duty


British Values & the Prevent Duty September 2015 and The Statutory Framework for the Early Year Foundation Stage (2014) links with the expectation that early years practitioners will promote fundamental British values and comply with the Prevent Duty.

The extracts below show what the expectations are and how practitioners will meet the requirements in our Nursery Schools. We have the responsibility to meet the following:

· Provide staff with sufficient training to be able to recognise this vulnerability (Radicalisation) and be aware of what action to take in response

 · Understand when to make referrals to the Channel programme and where to get additional advice and support. (Report concerns to Local Authority)

· Keep children safe and promote their welfare

· Be alert to any safeguarding and child protection issues in the child’s life at home or elsewhere (paragraph 3.4 EYFS)

· Take action to protect children from harm and be alert to harmful behaviour by other adults in the child’s life.

· Focus on children’s personal, social and emotional development

· Ensure children learn right from wrong, mix and share with other children and value other’s views, know about similarities and differences between themselves and others, and challenge negative attitudes and stereotypes (in an age appropriate way)

To do this practitioners will:

 · Listen to children

· Share appropriate information with parents

· Listen to parents

· Report concerns

· Challenge negative behaviour

· Focus on what children need

· Support children’s Personal, social and emotional development by helping children to develop a positive sense of themselves, and others; to form positive relationships and develop respect for others; to develop social skills and learn how to manage their feelings; to understand appropriate behaviour in groups; and to have confidence in their own abilities.

Extracts to explain the meaning of British Values Early Education and Childcare Statutory guidance for local authorities.

We will actively promote fundamental British values and not promote views or theories as fact which are contrary to established scientific or historical evidence and explanations. These include:

· Democracy

· The rule of law

· Individual liberty

 · Mutual respect

 · Tolerance of different faiths and beliefs

 Extracts from the Prevent Duty Guidance 2015 for Early Years


Prevent Duty


The Counter Terrorism and Security Act 2015. One of its provisions was to place a duty on certain specified authorities and organisations to prevent people from being drawn into terrorism.

This duty is known as the 'Prevent Duty' .The Prevent Duty came into force on 1 July 2015 and is included in Ofsted inspections from September this year.

The Prevent Duty Guidance defines extremism as “vocal or active opposition to fundamental British values, including democracy, the rule of law, individual liberty and mutual respect and tolerance for those with different faiths and beliefs. We also include in our definition of extremism calls for the death of members of our armed forces, whether in this country or overseas.” Such staff should have sufficient training to be able to recognise this vulnerability and be aware of what action to take in response. This will include an understanding of when to make referrals to the Channel programme and where to get additional advice and support. (Report concerns FRT in Lambeth or IPOC in Wandsworth).

Early years providers serve arguably the most vulnerable and impressionable members of society. The Early Years Foundation Stage (EYFS) accordingly places clear duties on providers to keep children safe and promote their welfare. It makes clear that to protect children in their care, providers must be alert to any safeguarding and child protection issues in the child’s life at home or elsewhere (paragraph 3.4 EYFS). Early years providers must take action to protect children from harm and should be alert to harmful behaviour by other adults in the child’s life.

 Early years providers already focus on children’s personal, social and emotional development The Early Years Foundation Stage framework supports early years providers to do this in an age appropriate way, through ensuring children learn right from wrong, mix and share with other children and value other’s views, know about similarities and differences between themselves and others, and challenge negative attitudes and stereotypes.

This guidance should be read in conjunction with other relevant guidance. In England, this includes Working Together to Safeguard Children 2018, Keeping Children Safe in Education 2018 and Information Sharing: Her Majesty’s Government advice for professionals providing safeguarding services to children, young people, parents and carers.

Education and childcare specified authorities

The education and childcare specified authorities in Schedule 6 to the Act are as follows:

 • The proprietors of maintained schools, non-maintained, special schools, maintained nursery schools, independent schools (including academies and free schools) and alternative provision academies

• Pupil referral units

• Registered early years childcare providers5

• Registered later years childcare providers6

• Providers of holiday schemes for disabled children

• Persons exercising local authority functions under a direction of the Secretary of State when the local authority is performing inadequately; and

• Persons authorised by virtue of an order made under section 70 of the Deregulation and Contracting Out Act 1994 to exercise a function specified in Schedule 36A to the Education Act 1996.

In fulfilling the new duty, we would expect the specified authorities listed above to demonstrate activity in the following areas.

Risk assessment

Specified authorities are expected to assess the risk of children being drawn into terrorism, including support for extremist ideas that are part of terrorist ideology. This should be based on an understanding, shared with partners, of the potential risk in the local area.

Specified authorities will need to demonstrate that they are protecting children and young people from being drawn into terrorism by having robust safeguarding policies in place to identify children at risk, and intervening as appropriate. Institutions will need to consider the level of risk to identify the most appropriate referral, which could include Channel or Children’s Social Care, for example. These policies should set out clear protocols for ensuring that any visiting speakers – whether invited by staff or by children themselves – are suitable and appropriately supervised.



Working in partnership

In England, governing bodies and proprietors of all schools and registered childcare providers should ensure that their safeguarding arrangements take into account the policies and procedures of the Local Safeguarding Children Board (LSCB).

Early education funding regulations in England have been amended to ensure that providers who fail to promote the fundamental British values of democracy, the rule of law, individual liberty and mutual respect and tolerance for those with different faiths and beliefs do not receive funding from local authorities for the free early years entitlement.

Ofsted’s current inspection framework for early years provision reflects the requirements in the Statutory Framework for the Early Years Foundation Stage

Equalities Act 2010

The British Values and Prevent duty relate to the Equality Act 2010, as the Organisations that perform ‘public functions’ (such as a PVI setting offering the Free Entitlement) are also covered by these duties to:

· eliminate unlawful discrimination, harassment or victimisation

· advance equality of opportunity between people who share a protected characteristic, and those who do not

· foster good relations between people who share a protected characteristic, and those who do not.

Our practitioners will be diligent in ensuring the above duties are practiced daily

Protected Characteristics

The Equality Act covers the following ‘protected characteristics’:

 • race/ethnicity

• gender

• gender reassignment/gender identity

• disability

• religion and belief

• pregnancy/maternity

• sexual orientation

• (age and marriage/civil partnerships are also protected under ‘employment’ within the Act).

As a staff team we aim to recognise and examine our own beliefs and prejudices, being conscious of the effect they have on our practice and seek to overcome them. We aim to challenge any prejudices or discriminations when it occurs in a way that is sensitive and constructive. Addressing equality is an ongoing process not a one-off activity.

Making a Complaint


We encourage children, parents and staff to inform us of their concerns while they are still minor ones which can more easily be resolved. It is hoped that most concerns and complaints will be resolved quickly and informally

Policy Statement

  • Linden Tree Nursery Schools believes that children and parents are entitled to expect courtesy and appropriate attention to their needs and wishes.

  • We welcome suggestions on how to improve our Nursery Schools and will give prompt and serious attention to any concerns about the running of the setting.

  • We anticipate that most concerns will be resolved quickly by an informal approach to the appropriate member of staff. If this does not achieve the desired result, we have a set of procedures for dealing with concerns.

  • We aim to bring all concerns about the running of our setting to a satisfactory conclusion for all of the parties involved.


All settings are required to keep a 'summary log' of all complaints that reach stages two or beyond. This is to be made available to parents as well as to Ofsted inspectors. A summary log is completed on regular basis, and all complaints recorded.

Complaints procedure

We believe children and parents are entitled to expect courtesy and prompt, careful attention to their needs and wishes in line with the requirements, Ofsted or the Local Authority Early Years Team, dependant on the nature of the complaint.

Our intention is to work in partnership with parents and the community generally and we welcome suggestions on how to improve our setting at any time. We will not discriminate against a parent who chooses to complain.

A record of complaints against our nursery and or children or adults working in our setting is kept, including date and the circumstances of the complaint and how the complaint was managed. Complaints will be written up and necessary action taken within 20 days of receiving a complaint.

We believe that most complaints are made constructively and can be sorted out at the early stage. We also believe that it is in the best interests of the nursery and parents that complaints should be taken seriously and dealt with fairly and in a way, which respects confidentiality.


Stage 1- Informal Resolution

  • Parents who have any concerns or complaints should normally contact the Manager in the first instance, either by email or by telephone or in person. Staff will always liaise closely with the Room Leader, Manager or Senior Management when dealing with parental concerns and complaints.

  • We will endeavour to acknowledge such letters or telephone calls within 48 hours (excluding weekends and holidays) of their receipt and to inform parents of how we intend to investigate the matter.

  • A written record will be kept of all concerns and complaints, the date on which they were received and the details of the subsequent investigation.

  • In the event of a failure to reach a satisfactory resolution parents will be advised to pursue their complaint in accordance with the Stage 2 procedure set out below.

Stage 2 – Formal Resolution

  • Parents whose complaint has not been resolved by the Stage 1 process, should put their complaint formally in writing to the Manager or Senior Management.

  • The Room Leader, Manager or Senior Management will decide, after considering the complaint, the appropriate course of action to take.

  • Normally there will be a meeting with the parents concerned to discuss the complaint within 7 days of receiving it.

  • The Room Leader, Manager or Senior Management will then carry out any necessary further investigations.

  • Written records of all meetings and interviews held in relation to the complaint will be maintained.

  • Once the Room Leader, Manager or Senior Management is satisfied that, so far as is practicable, all of the relevant facts have been established, a decision will be made and parents will be informed of this decision in writing. The Room Leader, Manager or Senior Management will also give reasons for the decision.

Parents can be assured that all concerns and complaints will be treated seriously and confidentially.


Linden Tree Nursery School aims to be a listening and responsive Nursery School. We encourage staff, volunteers and parents to inform us of their concerns while they are still minor ones which can more easily be resolved. It is hoped that most concerns and complaints will be resolved quickly and informally.

This Policy was last updated July 2020